Last updated: 7 November 2026
Who we are
Smart Q is operated by AVN Telecom & Services, Bridgetown, Barbados. We are responsible for the personal information collected through Smart Q. Each service provider you choose also receives your information so they can serve you.
What we collect
- When you join a queue: the name you enter and the service you choose. Your ticket number and the time you joined are recorded.
- When you book an appointment: your name, email address, phone number (if you give one), the service, and the date and time you choose.
- Service provider accounts: the email address used to sign in to the Business Dashboard.
- Technical information: your internet (IP) address is used briefly to stop abuse, such as one connection taking many tickets. These counters are discarded within about a day.
Public queue screens show only ticket numbers and services, never names.
Why we use it
- To place you in the queue or reserve your appointment, and to let the provider serve you.
- To email you a booking confirmation.
- To keep the service secure and prevent misuse.
We do not sell your information or use it for advertising.
Who can see it
- The service provider you joined or booked with, through their signed-in dashboard.
- AVN Telecom & Services, to run and support Smart Q.
- Amazon Web Services, which hosts Smart Q. Information is stored on AWS servers in the United States (Ohio region).
Your booking link
Your booking confirmation (on screen and by email) includes a private "Manage my booking" link. Anyone with that link can see, move or cancel the booking until 24 hours before the appointment, so keep it to yourself.
Information stored on your device
Your browser keeps your current ticket number and a private code that lets you leave the queue. Providers' browsers keep their sign-in session. These stay on the device and can be removed by clearing your browser data.
How long we keep it
Queue tickets close automatically at the end of the day, and the ticket record (including your name) is deleted 30 days after you joined the queue.
Appointment records (including your name, email and phone number) are deleted 30 days after the appointment date. An appointment that is completed or cancelled is deleted 24 hours after that happens.
You can ask us to delete your information sooner at any time.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond as soon as possible.
Contact
AVN Telecom & Services
Email: services@avntelecomnservices.com
Phone: 246-546-0365